Income Management Team
The financial impact of the pandemic has hit many of our tenants very hard.
Our Income Management Team can provide advice and support to those who are worried about their finances and struggling to pay their rent and bills. From ensuring our tenants are claiming the benefits they’re entitled to, to assisting them to apply to the Salix Hardship Fund, our dedicated officers are on hand to support people who are experiencing financial difficulties.
During the past year alone, the team has helped secure an additional £74,000 in benefits for customers that they were entitled to.
For one particular customer, we calculated that she would be £400 better off each month if she claimed for Universal Credit instead of Tax Credits. This customer is now able to budget and manage her finances better with the extra income she is getting.
Another tenant lost her job as a result of the pandemic and was struggling to manage on her Universal Credit payments. The income management officer was able to help her to apply for a Salix Hardship Fund payment, DHP and a council tax reduction, which gave her some relief while she looked for a new job.