OUR SUSTAINABLE COMMUNITIES
We’re about so much more than just providing homes - we deliver services and provide support to help our customers and communities to live, grow and thrive, in safe, clean, green homes and communities. We are committed to providing first class services and investing in our customer service channels to ensure we are meeting and exceeding our customers’ expectations.
Optimise our service delivery model ensuring the right service is provided at the right time.
Here are some of the ways we will achieve it...
- Review and develop our approach to customer service including customer communications and accessibility.
By 2025 we will have increased satisfaction that we listen to tenants views and act on them.
By 2025 we will have increased the number of diverse voices involved in influencing service outcomes for customers.
Our 2023 Springboard Heroes Winners - Chandos Bowling Club
Supporting our customers and communities
Ensure our services and community investment focus on what matters to customers.
Ensure a strong and influential customer voice through our customer engagement arrangements.
Here's how we will achieve it...
- Increase the social value of our work.
- Introduce a new Customer Engagement Strategy.
By 2025 we will have increased satisfaction with complaint handling.
By 2025 we will have achieved 85% customer satisfaction.
By 2025 we will have achieved the ICS Accreditation.