OUR SERVICES
Delivering first class services to support people and places
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Improve the customer experience ensuring it is future ready
Here are some of the ways we will achieve it...
- Optimise our service delivery model ensuring the right type of service is provided at the right time
- Deliver services that meet customers’ needs and expectations and maximise data informed customer satisfaction
- Deliver services that provide a consistent, coherent and integrated customer journey regardless of contact channel
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Success will look like...
Improved customer satisfaction
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/peach_target.0428d2a606dc.png?)
Supporting people and places to achieve their potential
Here are some of the ways we will achieve it...
- Develop our social value framework to maximise positive impact of our investment
- Develop a plan to prioritise and tailor support to our most vulnerable customers
- Introduce a programme of place making to promote sustainable communities