Our Services
We are determined to provide first class services to support people and our communities, investing in our customer service channels and making sure services meet and exceed expectations, whilst supporting people and places to achieve their potential.
In 2021-22 we have:
invested through our community fund Springboard supporting over 33 local groups and projects.
transactions completed online through MySalix.
users of our online portal MySalix.
of environmental services rated as excellent
repairs carried out.
homes re-let to new tenants.
What will success look like in 2023?
Improved customer satisfaction.
Increase the social value of our work.
Our 2022/23 business priorities
By 2023 we will:
- Improve the customer experience ensuring it is future ready
- Support people and places to achieve their potential
Each year, we will set out our priorities, which will help us achieve our corporate plan. Here are our priorities for 2022/23.
Improve the customer experience ensuring it is future ready
- Develop our approach to learning from complaints
- Continue to develop our digital services
- Review our customer satisfaction and feedback mechanisms
Supporting people and places to achieve their potential
- Implement our wellbeing strategy
- Identify and develop partnership opportunities to support our customers and improve our communities
- Develop our approach to engaging with customers through our neighbourhood activities
- Review how we communicate with customers to ensure maximum impact
- Make sure our communications are clear and jargon free
What will success look like?
4 Improved customer satisfaction
4 Salix Homes customer gateway partnership model embedded
4 Increase the number of engaged customers