OUR SERVICES
We are determined to provide first class services to support people and our communities, investing in our customer service channels and making sure services meet and exceed expectations, whilst supporting people and places to achieve their potential.
In 2020-21 we have
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.5ad94a945b84.png?)
New teams dedicated to improving customer engagement
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.11a64c2f971e.png?)
Continued to provide the majority of services through Covid-19 pandemic
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.318b7119618e.png?)
invested through our community fund Springboard
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.ca6d6d9ee49f.png?)
of customers are happy our services provide value for money
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_2.9c0dc2a65b9a.png?width=4000)
transactions completed online, through MySalix
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.80fa4621787f.png?)
Users of our online portal MySalix
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.fd5462b176e4.png?)
Supported 94 local people into work and training
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.74924f14ce85.png?)
repairs carried out
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.0aef15891cba.png?)
Made 49,500 support calls to vulnerable customers in response to COVID-19
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.4e0b3823546b.png?width=4000)
Re-let 356 homes to new tenants
What will success look like?
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.de363a5352a1.png?)
Improved customer satisfaction
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_3.b83ca62c0b20.png?)
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_1.88b9957fafd9.png?)
Increase the social value of our work
![](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_4.46868e7a0b4a.png?)