OUR SERVICES
We are determined to provide first class services to support people and our communities, investing in our customer service channels and making sure services meet and exceed expectations, whilst supporting people and places to achieve their potential.
In 2020-21 we have
New teams dedicated to improving customer engagement
Continued to provide the majority of services through Covid-19 pandemic
invested through our community fund Springboard
of customers are happy our services provide value for money
transactions completed online, through MySalix
Users of our online portal MySalix
Supported 94 local people into work and training
repairs carried out
Made 49,500 support calls to vulnerable customers in response to COVID-19
Re-let 356 homes to new tenants
What will success look like?
Improved customer satisfaction
Increase the social value of our work
