VALUE FOR MONEY
We are committed to ensuring that all our services provide value for money. Our regulator keeps a check on us to make sure. To do this we aim to:
Provide a high-quality service to our customers and colleagues
Optimise our income and financial return on our assets
Improve the quality of life of our customers and those who live in our communities
Increase the efficiency in the delivery of our services and use of resources
Here are a few of the things we measure to make sure we’re getting the most out of the money we spend.
How we spend our money
To make sure our customers get the best value for their rent, we are continually looking at ways to improve the efficiency of how we do things, from investing in homes to providing better digital services.
Value for Money Headlines
3.65%
reduction cost per unit following investments in homes and more efficient ways of working
Increased our self-service transactions to 81%
