Our Services
We’re about so much more than just providing homes - we deliver services and provide support to help our customers, communities and colleagues to live, grow and thrive. We are committed to providing first class services and investing in our customer service channels to ensure we are meeting and exceeding our customers’ expectations.
In 2022/23 we have:
registered users on our online customer portal MySalix
digital transactions completed online through MySalix – an increase of 132% since last year
repairs carried out
customers satisfied with Repairs Service
emergency repairs completed within target timescale
customers satisfied with their most recent transaction
Launched our new, accessible website, shaped by our customers
Focus On - Introducing our new-look website
The new Salix Homes website has been re-designed from the ground up, to make it quicker and easier for tenants to access our services online or find useful details around their tenancy.
We’ve also added a vast range of advice, information and local resources to support people in Salford. From food pantries to school uniforms, benefits to bills, we can give a helping hand to anyone who may need help.
We’ve improved accessibility across the website too. As well as adapting to look great on whichever device customers are using, customers can now use a toolbar to choose to have the information read aloud, translated into a different language, or displayed in one of many different, easier-to-read formats.
We have also made some changes to the MySalix portal, which is now designed in the same style as the new Salix Homes website.
In the new, clearer menu layout, we’ve made it easier to find the services our residents use the most, so these are now top of the list. We’ve looked at how customers use their accounts and made these changes with that information in mind.
Our customer Digital Focus Group helped us design the structure, look and feel of the website right from the start. We’ll keep enhancing the website, as well as the MySalix online account service, based on data analytics and ongoing customer feedback.
Looking ahead - our 2023-25 Business Priorities:
- Review our Repairs Service in line with the Better Social Housing Review
- Increase the social value of our work
- Ensure our services focus on what matters most to our customers
- Embed the ‘Our Future Together’ operating model to get back to our roots and refocus on our core values
- Create closer connections with our customers and communities
- Ensure a strong and influential customer voice through our customer engagement arrangements
- Ensure our services are inclusive and accessible to meet the diverse needs of our customers, using a data driven approach to service delivery