Social Impact Support
In 2022/23 we have:
support referrals made for customers
customers supported to switch to Universal Credit
benefits and grants gained for customers through our money advice service
given out through our Customer Support Fund, helping 127 customers
issued in energy vouchers
free SIM cards issued to customers
customers supported with furniture packages
Focus On: Matthew's Story
Matthew was struggling financially and emotionally following a relationship breakdown and the death of his mother. He had applied to succeed the tenancy at his mother’s home, but as a single man on benefits, the property was unsuitable for his needs, rent arrears were already building up and he was at risk of eviction.
A first meeting with a member of Salix Homes’ Income Management Team to discuss the future of the tenancy set Matthew on his first steps towards improving his life for the better.
Matthew was in a dark place, struggling with his mental health and not enough money to buy food, pay his bills or even use his phone.
We’re more than just a landlord, we work closely with partner agencies to help our customers access the right support where they need it. When we heard Matthew’s plight we immediately sprang into action.
We were able to support Matthew to access food and energy vouchers and a SIM card with free data, as part of a scheme we’re part of to ensure our customers aren’t disadvantaged or socially excluded by not having access to the internet.
We were also able to help Matthew secure a new job, supporting him through the application process and accessing a free bus pass so he could travel to work.
Thanks to our early intervention and the success of our partnership networks, we’ve been able to support Matthew to completely transform his life, and we’re now looking to find him more suitable and affordable accommodation that better meets his needs.
He said: “I can’t thank Salix Homes enough for all the help and support that I have received. That one visit to Salix Homes really turned my life around.”