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  • Pages
  • Editions
01 Welcome
02 Contents
03 Introduction
04 Our Homes
05 Our Business
06 Our Services
07 Social Impact - Housing
08 Social Impact - Communities
09 Social Impact - Employment
10 Social Impact - Support
11 Social Impact -Environment
12 Customer Voice
13 Value for Money
14 Discover More

Value for Money

We are committed to ensuring that all our services provide value for money. This is something that the Regulator of Social Housing keeps a check on too.

We aim to:

Provide a high-quality service to our customers and colleagues

Optimise our income and financial return on our assets

Improve the quality of life of our customers and those who live in our communities

Increase the efficiency in the delivery of our services and use of resources

How we spend our money

To make sure our customers get the best value for their rent, we are continually looking at ways to improve the efficiency of how we do things, from investing in homes to providing better services.

graph

Value for Money headlines

.1%

reduction in cost per unit following investment in homes and more efficient ways of working

.3%

self-service transactions

.5%

repairs completed in a single visit

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