About this review

This review provides a whistle-stop tour of our year and is divided into four main areas; Customers, Communities, Colleagues and Corporate.

It picks out some highlights, challenges and successes of 2019-20 as well as showing how we performed in some key areas.

It also details how we are progressed with the final year of our five-year plan, Let’s Grow Together.

We have achieved so much in the past five years but we have so much more to do. Check out the back page to see just some of the things we’ve achieved over the last five years with a sneak preview of our priorities in our next corporate plan.