CUSTOMERS
In 2019-20 we’ve launched our new Salix Homes Customer Committee.
The launch of the committee paves the way for future tenant engagement and delivers our promise to to give our customers a voice to help shape the services that we provide.
This year also celebrated the launch of our improved online customer portal, MySalix which allows customers to manage their tenancy all in one place.
The new portal also allows tenants to report and track any problems in real-time to our team, including repairs, anti-social behaviour, complaints and environmental issues.
ARE WE ON TRACK?
By 2020 we will deliver services that exceed our customers’ aspirations, whilst meeting their expectations. But how will we know when we’ve achieved it? Here’s how we’re getting on:
FOCUS ON…
Salix Homes Customer Committee
Our new Salix Homes Customer Committee gives tenants a real voice by allowing customers unfettered access to scrutinise the organisation. The committee is made up of 12 Salix Homes customers from a range of backgrounds, professions and talents – and will sit alongside the organisation’s board in how it is governed.
As part of the committee, members will be responsible for ensuring that the business meets its high customer standards and that value for money is being achieved across all services areas.
Visit www.salixhomes.co.uk/customer-committee to find out more and meet our Customer Committee
In 2019-20 we have:
